Support
Contact for products and services published by Shi Cheng Trading Limited.
Product support
Each application we publish has its own support page, which is the fastest route for product questions:
- Tetrilaunch — tetrilaunch.com/support ([email protected])
Getting in touch
For anything else — general enquiries, or questions about a product with no support page of its own — email [email protected].
Enquiries are answered during Hong Kong business hours (UTC+8), Monday to Friday. We aim to respond within two business days.
What to include
To help us resolve an issue quickly, please include:
- The name of the application and its version number.
- Your device model and operating system version.
- A description of what you expected to happen and what happened instead.
- Steps to reproduce the problem, and a screenshot where relevant.
Account and purchase enquiries
Purchases, subscriptions and refunds for applications distributed through the App Store are handled by Apple. Refund requests should be made through Apple's Report a Problem page. We are happy to help with anything relating to the software itself.
Privacy and data requests
Requests concerning personal data — access, correction or deletion — should be sent to [email protected]. See our privacy policy for details.
Postal address
Shi Cheng Trading LimitedFlat D, 9/F, Jonsim Place
228 Queen's Road East
Wanchai, Hong Kong